Over the summer, my Gateway computer started acting a little weird. It was a little over 3 years old, and since the average life of a pc is 4-5 years, I figured I might as well get a new one, so I could switch over in my leisure and not in a computer crash kind of manner.
The big question was Mac or PC. I was starting a photography business and everyone said go Mac. But I have been a PC person for probably longer than some of you have been alive. They have all been Gateways. To give you an idea of how long ago that was, my hard drive was 123mb, and I thought that was huge. I lived on Compuserve and Prodigy.
Deciding to switch to Mac was too scary…the whole “can’t teach an old dog new tricks” frame of mind.
So, I got a Gateway. As soon as I unpacked it, I noticed how cheap it felt. The keyboard and mouse were a joke. They were so cheap feeling that I am still using my old mouse and keyboard. But whatever, it was loaded with Ram and a 1gb hard drive. I was good to go.
Until now. Until yesterday. My Gateway hadn’t even celebrated it’s 6 month old birthday (that will be on Dec. 21), and it was dead. Not quite dead, more like floundering. The fan comes on for a second, shuts off, then the power light comes on for a second, and then shuts off. This cycle repeats itself about every 5 seconds. The rhythmic pulsing light is actually kind of soothing, until you stop for a minute and realize that it’s not soothing, it’s taunting you!!
So, I call Gateway customer support. Here’s the deal. Yes, it’s under warranty. So, what I can do is find a box and box it up very carefully. And then go to a UPS store or FedEx, and pay for shipping and insurance to send it to Texas. (During the holidays! What fun!) They will look at it, and if they decide that it truly is their problem and not something I’ve done to it, they’ll fix it and send it back to me. (Still during the holidays – the turn around should be quick!! Right?!) But if they think I have messed it up, then they will just send it back to me or hold it until I pay for repairs. OH…and by the way, they might reformat my hard drive, so be sure and copy every thing off of it (I would if I could, but if my computer actually booted up, I wouldn’t be sending it to Texas, now would I?)
I am livid.
I am not sending it to Texas. I am taking it to a local shop and have them look at it. I know it’s under warranty, but I don’t care.
And, if it was not the week before Christmas, I would be at the mall in the Mac store.